Your Privacy is
Our Priority

1. Platform Role, Covered Persons & Data Categories (Secs 1–3)

MAP CARE is operated by SAMYA PRABH HEALTHCARE PRIVATE LIMITED as a governed healthcare technology platform. MAP CARE does not itself provide diagnosis, prescriptions, or clinical judgment. Categories processed include:

• Identity & Contact: Full name, mobile, email, DOB, address, Care Circle representative details.
• Auth & Verification: Password hashes, OTP records, device security metadata, KYC/ABHA references.
• Clinical & Financial Visibility: Appointments, prescriptions, lab reports, emergency cases, and payment status metadata (no UPI PINs or card CVVs stored).

2. Why MAP CARE Uses Data & Governed Visibility (Secs 4–5)

Data is processed strictly to authenticate identities, activate eligible protected workspaces, facilitate care workflows between SmartUsers and verified providers, support emergency facilitation, and maintain immutable audit trails. Visibility is strictly role-governed across SmartUser, Professional, Entity, and Internal surfaces.

3. Explicit Consent, Sharing & Financial Boundary (Secs 6–9)

MAP CARE obtains explicit consent for signup, OTP verification, medical-data visibility, KYC, and emergency facilitation. Relevant data is shared only with authorized healthcare providers/entities in your active workflow or when required by law. MAP CARE never sells personal or health data.

4. Data Retention, Account Closure & Security (Secs 10–13)

Data is retained only as required for care continuity, regulatory compliance, and medico-legal auditability. You may request account deletion at /legal/account-deletion, subject to statutory medical record preservation obligations.

5. Your Rights, Consent Withdrawal & Grievance Officer (Secs 14–15)

You can review your consent ledger at Consent History or revoke optional consents at Consent Withdrawal. For privacy or DPDP grievances, lodge a ticket at Grievance Redressal or email mapcare.in@gmail.com.

6. Policy Updates & Governing Law (Secs 16–17)

This Privacy Policy is read alongside the MAP CARE Terms of Service, Emergency Disclaimer, and Medical Non-Liability Statement, and is governed by the laws of India with jurisdiction in Pune, Maharashtra.